Organizations spend too much time managing the day-to-day operations of their Oracle EBS environment. That same amount of time could be better invested into strategic projects that modernize the business, not just keeping the lights on. ennVee’s steady-state application management services provide complete support coverage for Oracle E-Business Suite, from level 2-4 help desk to 24x7 production support, custom development, patching, integration, and proactive maintenance.
ennVee’s approach to support is tool-based, fixed-cost, and leverages the shared services model. At the start of each engagement, we customize our proprietary TrendZ monitoring platform to automate your operational activities like month end processes, order imports, EDI, inbound, outbound, and 3PL transactions, integrations, etc. The result? Your annual support costs shrink by 25%, while our team provides complete application coverage with a fraction of the headcount.
ennVee provides 24x7x365, Level 2, Level 3, and Level 4 help desk support services for Oracle E-Business Suite. Our core services include the following:
Dedicated on-shore to hybrid or blended, and dedicated offshore from our global delivery centers in Bangalore and Chennai, India.
We identify risk areas early-on and then make recommendations and improvements to prevent them from impacting the business.
We use proprietary automation tools for tasks including instance monitoring, cloning, and health checks to reduce support costs.
Support costs are need-based and flexible from a set block of hours each month to T&M, or fixed-priced.
Named consultants and a dedicated account director are assigned to each client. Executive sponsorship is also provided and responsive, so you will always be able to get a response within minutes rather than days.